Went into HBHD looking for a new bike for my hubby. Falco I think his name was and Nick were awesome! Listened to everything I wanted and steered me in the direction of the perfect bike! Bringing my $ and buying that bike this week. Thanks again you two for all your help. Great dealership!
Rhino, parts dept. Great service and knowledgeable. Easy to get what I need. Order if needed.
Excellent service dept, open appts on weekends and the best price to replace a rear tire $49. Cant beat that. I really like this spot.
The only negative (-1 Star) portion of my review relates to the online/internet aspect of my sales experience at HB Harley, otherwise this was a truly great buying experience, spearheaded by my salesman Barry. Barry greeted me at the dealer and took the time to understand my needs as a potential buyer. The process with him was no pressure, no bs, and when compared to the expected "salesman" experience, this was a truly enjoyable time for me. You know that joke that goes, "how can you tell if a salesman is lying? His lips are moving!" Not true with Barry. I really felt understood and that he genuinely wanted to help me find the right bike for my needs and make this a great experience for me. The bike I was after turned out to be sold before my arrival, so Barry took the time to find out what I was looking for and maintained contact during the following week as potential bikes came up. When the right bike for me showed up, he let me know, and I headed down for a test ride and purchased it that night. The entire process with him was smooth, and all the staff at HB Harley made me feel welcomed to the Harley family when we finally sealed the deal. I would not hesitate to recommend HB Harley as the dealer of choice when buying a new or used Harley, but beware of the internet sales Dept as in my experience, their policies exist to get you in the door. To clarify, my frustration is not with the initial sales contact I had with Logan, he was friendly and tried to help me within his power, but my frustration is with the policies put in place by the higher up people that would stop the dealer from quoting prices via the internet instead of an in person viewing. The future of sales leads is internet based folks, do well to make that experience a good one and people will come and give you their business.
Great staff and great service.
Wow talk about great great freaking hard working people that actually get you what you want and know how to deal with you I had a rough time the first time I went in but after I contacted Eddie he truly really helped me out and fixed everything thanks to nick and Justin the number one and best freaking salesmen I have ever met with such a badass attitude and straight forward strong personality they truly helped me out and got what I wanted and I walked out today with my first 2019 Harley-Davidson iron 883 wow they did a tremendous job thank you nick and Justin because of you two I will always come back and ask for you guys on my next bike and thank you to Ivan the internet salesman great service and helped me out over the phone amazingly I can't say what I feel towards nick and Justin as salesmen other than they should get a freaking award for everything they did and do for people I'm extremely happy thanks to them made my horrible weekend 100 times better thank you Eddie for contacting me and helping me out you are the best !!!!!
Huntington Beach Harley is my go to dealer in Southern California. They are so amazing that I'll drive an extra 30 miles to go to HBHarley rather than Orange County Harley. The team at HBHarley treats you like family, they know my name when I walk in and always go above and beyond to provide World Class Service. I highly recommend HB Harley and their team. Special thanks to Parker (Service), Barry (Sales), AJ (Sales), Rion (Parts), Toby (Parts) and Ernie (Service).